Questions?

Find answers to your insurance questions.

General FAQ

Does my UK car insurance cover me if I use my vehicle for food delivery work?
Standard policies usually exclude delivery, so you must add specific "hire and reward" cover to stay legal.
Can I get short-term car insurance for a borrowed van to move house over a weekend?
Yes, many specialist UK providers offer temporary van insurance ranging from one hour to 30 days.
Will my car insurance premium go down automatically as soon as I turn 25 years old?
Prices don’t drop mid-policy, but you will likely see significantly lower quotes upon your next renewal after your 25th birthday.
Is it possible to insure a car that is currently kept in a SORN status?
You can purchase "laid-up" insurance which covers fire and theft but excludes road use while the vehicle is SORN.
What happens to my No Claims Bonus if I am hit by an uninsured driver in the UK?
Many comprehensive policies include an "uninsured driver promise" that protects your bonus if the accident wasn't your fault.
Does car insurance cover damage caused by driving through deep flood water on a road?
Most comprehensive policies cover accidental flood damage, though claims may be rejected if the insurer deems you took an unnecessary risk.
Is my expensive engagement ring covered by standard home insurance when I am abroad?
Most basic policies require an optional "personal possessions" add-on to cover high-value items outside the home.
Does home insurance cover a cracked screen on a laptop dropped inside the house?
Accidental damage cover is usually an optional extra that must be added to your standard buildings and contents policy.
Am I covered for a water leak if my house is left unoccupied for more than 30 days?
Most UK insurers restrict or cancel "escape of water" cover if the property is empty for longer than 30 to 60 consecutive days.
Does contents insurance cover items kept in a locked garden shed or outbuilding?
Most policies cover outbuildings up to a specific limit, provided they are securely locked and meet the insurer's security standards.
Will my home insurance pay for a locksmith if I accidentally snap my key in the door?
This is typically covered under "Home Emergency" cover, which is often sold as a separate add-on to your main policy.
Are student belongings covered by parents' home insurance while they are away at university?
Some "family" policies extend limited contents cover to students in halls, though high-value items often need separate insurance.
Do I need to declare a minor surgery from five years ago on a travel insurance application?
You must disclose all medical history requested by the insurer, as failure to declare pre-existing conditions can void your entire policy.
Does travel insurance cover me if the UK Foreign Office advises against all travel to my destination?
Most policies will not provide cover if you travel against FCDO advice, and you may be entitled to a refund if the advice changes after booking.
Can I get travel insurance for a cruise if I have a heart condition?
Specialist cruise insurance is available, but you must undergo a medical screening to ensure your specific heart condition is fully covered.
Is my smartphone covered by travel insurance if I lose it on a beach?
While many policies cover lost baggage, theft or loss of gadgets often requires a specific "gadget cover" extension with a higher single-item limit.
Does travel insurance cover the cost of a new passport if mine is stolen abroad?
Most comprehensive policies include cover for the administrative costs and travel expenses required to obtain emergency travel documents.
Will I be reimbursed if I have to cancel my holiday because my pet became ill?
Standard travel insurance rarely covers pet-related cancellations, so you would usually need a policy with "any cause" cancellation or specific pet extensions.
Does pet insurance cover the cost of routine annual vaccinations and flea treatments?
Routine preventative care is almost never covered by insurance and is usually paid for via a separate vet-led health plan.
Can I switch pet insurance providers if my dog has a chronic ongoing condition?
You can switch, but the new insurer will likely exclude the "pre-existing" chronic condition from your new policy.
Will pet insurance pay for dental cleaning if my cat has bad breath?
Dental cover is usually restricted to accidents or injury, and routine cleanings for dental hygiene are typically excluded.
Does my dog insurance cover legal costs if my pet causes a car accident?
Most pet policies include "Third Party Liability" to cover legal fees and damages if your dog causes injury or property damage.
Is there an age limit for starting a new pet insurance policy for an older cat?
Many insurers stop offering new "Lifetime" policies once a cat reaches age 8 or 10, often moving them to "Accident Only" cover.
Does pet insurance cover the cost of specialized prescription diet food for my dog?
Some premium policies cover prescription food for a limited period if it is essential to treat a specific medical condition.
Does a life insurance policy pay out if the holder dies while traveling outside the UK?
Most UK life insurance policies provide 24/7 worldwide cover, provided you were a UK resident when the policy started.
Can I get private health insurance if I already have a chronic illness?
You can get insurance, but the provider will almost certainly apply a "medical underwriting" exclusion to your existing chronic illness.
Will my life insurance premium increase if I take up a high-risk hobby like skydiving?
If you take up the hobby after the policy has started, your premium stays the same, but you must disclose it when applying for a new policy.
Does critical illness cover provide a monthly income or a one-off lump sum?
Critical illness insurance pays out a tax-free one-off lump sum upon the diagnosis of a specified serious condition.
Is mental health therapy covered by a standard private medical insurance policy?
Many modern PMI policies include "outpatient mental health" modules, though the number of sessions allowed per year is often capped.
What is the difference between "Level Term" and "Decreasing Term" life insurance?
Level term pays out a fixed amount, while decreasing term is usually tied to a mortgage and the payout amount drops as you pay off your debt.